| Whilst we hope you never have to return an item to us, if something does go wrong, we will do our best to make it right.If you are not delighted with your order when it arrives, we will gladly exchange your item or refund your money (less postage and handling charges). Some items are restricted so please read below.As a point of contact Christina handles all returns, she can be contact by e-mail - christina@bowsports.comProducts which arrive defective will be corrected by return. This should be very rare as we individually check items prior to shipping. Used items which become defected will be dealt with in a similar way, our aim will be to get you back shooting as quickly as possible. Products which become deffective after use must be returned for evaluation prior to any agreement to replace or repair the item.In order to process any claim as quickly as possible please always include a copy of the original invoice after contacting Christina |
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Returns
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within 7 days of delivery. You should be aware that, once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example:- building and fletching arrows, postage and packing, etc).We regret that we cannot accept cancellations of contracts for goods that have been opened, used, installed, packaging defaced or are in a non re-sellable condition as new.To cancel this contract, you must contact us (christina@bowsports.com) for a "Return Authorization Code". Once you have this authorization please package the relevant item securely and send it to us with a copy of the authorization e-mail so that we receive it within 7 working days of the date that the item was delivered to you. Our return address is...BowSportsCalibre Park,Laches Close,Four Ashes,WOLVERHAMPTONWV10 7DZENGLANDRemember to mark package and/or customs labels with "Returned Goods". If we are charged import duty on returned goods this will be deducted from any refund or credit.• For your protection, we recommend that you use a recorded or insured delivery service, BowSports is not liable for any loss or damage whilst in return transit.• Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty on delivery.• You should be aware that, once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example:- building and fletching arrows, postage and packing, etc). |
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Refunds
Refunds will be processed within 30 days from the receipt of the returned goods, subject to meeting IN FULL all requirements as set out in our returns terms. |
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Returning Faulty Goods
All stocked products are carefully selected to ensure maximum quality and are checked for any defects through the manufacturing process before despatch.With this in mind, it is very rare for any item to need to be returned to us. If a product is found to be faulty due to a defect this is normally covered by the manufacturer's own warranty.If a product is faulty then once we have received the returned package we will inspect and by default we will replace with an identical or similar item with your agreement. All returned items are the responsibility of the customer until received by our company. |
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Guarantee
All products sold are brand new, unused and as supplied directly from the respective manufacturers and/or distributors. We do not sell second hand or used products unless clearly specified otherwise. No items are sent out on a "trial" basis.The warranty period between BowSports and the customer is strictly 12 month's from invoice purchase date, regardless of any warranty replacements. |
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