To receive any of the prices shown on our online catalogue you MUST place your order online (via the internet) and pay by credit or debit card.
For information only, you can easily contact us via this web site and email, supplemented with traditional communication methods such as telephone and fax.

Bowsports have made every effort to make the information contained on this website as accurate as possible, we do not accept responsibility for any loss or inconvenience sustained by you as a result of acting on the information provided.
In the event of a pricing error, BowSports will not be bound to honour any orders made at that price.
We also reserve the right to make any adjustments to our pricing to take into account any increase in product costs or the imposition of any taxes or duties.
If your item is not in stock, we will contact you to either back order the item or offer an alternative.
If an item needs to be ordered and you do not wish to proceed we will simply request an e-mail to confirm your cancellation.

Please Note :
In the case of any back/special orders ...
Once item(s) arrive in stock for you, we reserve the right to adjust pricing accordingly to account for any cost changes that may have taken place during this period, at this point, any price changes would then be notified prior to dispatch, so you can choose to proceed or cancel.
To receive any of the prices shown on our online catalogue you MUST place your order online (via the internet) and pay by credit or debit card. Regular prices will apply to all orders conducted by other means such as phone/fax.

Making a Purchase
We have tried to make online shopping as easy as possible, Just browse our online catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "checkout" and you will be asked for a few details that we need to be able to satisfy the order.
Deleting items from your shopping cart:
If you have items in your shopping cart and need to delete any, simply click on the 'shopping cart' icon found at the top and bottom of the page. Once you have access to your cart you will see a list of all items ordered. To the far right of the page you will see a small box with the header 'remove', simply check the box opposite each item you wish to cancel, next you will need to click the 'update' button found on the left side of the page. This will then remove any/all items from your cart.
Credit card payments:
We accept credit card payments via our totally secure on-line facility. If you are an international customer, place your order and your credit card company will convert the transaction to your own currency.
Cards Without Issue Numbers:
When paying with certain cards such as Maestro/Switch you will be asked for an issue number. If your card does'nt have one simply inset a 0, make sure you enter both your valid from and expiry dates when prompted.
After placing an order online you can also give card details via phone or fax.
Please Note:
(1) We do not charge for any item until it is ready to ship (unless you use PayPal)
(2) Back Ordered items are not charged until they are shipped (extra shipping may apply)
(3) All prices shown include VAT and are subject to change without notice. E. & E. O.
(4) You may also send your payment details via phone, fax or land mail.

Security:

We accept credit card payments via our totally secure online facility. International orders will be converted automatically into your own currency by your credit card company:

We are unaware of any documented cases of credit fraud using our online shopping system.
When you place an order, all credit card numbers and details are 128 bit encrypted in the software we use. They are only decrypted after they reach our computer terminal and are never held in clear text by anyone other than ourselves.

We aim to process all orders as they arrive, meaning first class or special/courier services are treated exactly the same, it is just that Special / Courier services give quicker delivery times once shipped.
Please note that Regular Royal Mail services (including Recorded First Class) are not time guaranteed and whilst they can normally be expected to arrive within a couple of days, be aware Royal Mail can take up to 15 working days (mon-fri) to delivery 1st Class Items.
For this reason we strongly recommend selecting either Special Delivery or Courier option. Whilst this is a little more expensive, they deliver within 1-2 working days.

UK Mainland Delivery Schedule :
Once you recieve an e-mail stating your order has shipped you should expect the following delivery times:
First Class Mail - 1-2 days (allow up to 15 working days (mon-fri) under Royal Mails current delivery terms)
Special Delivery - Next Working Day usually before 1 pm.
Courier - 24-48 hour (mon-fri) delivery service for mainland UK, 3-4 working days for most other destinations

If for any reason your order has not arrived within the expected time, simply drop us an email and we give you the online Tracking Number (Special Delivery or Courier services only).

Please Note :
In the case of any back/special orders ...
Once item(s) arrive in stock for you, we reserve the right to adjust pricing accordingly to account for any cost changes that may have taken place during this period, at this point, any price changes would then be notified prior to dispatch, you can then choose to proceed or cancel.

Under the Distance Selling Regulations (2000) you have the right to cancel the contract relating to your order at any time up to the end of 7 working days after the goods are delivered. Please note that some products & services are exempt, and cannot be returned after processing of your order has begun. Examples include goods made to your specifications or modified from the manufacturers original specifications by your request. These include, but are not limited to, arrow shafts cut to your length, fletching of arrows and custom made bowstrings, items which have been used, installed, packaging defaced or are in a non re-sellable condition as new also DVD's may not be returned if unsealed, unless found faulty.

In the event you have an item(s) you wish to return or a faulty item still unfer manufactures warranty, please follow the steps set out below.

Step - 1
Download our simple Returns Form

Step - 2
Before sending anything, please call - 01902 791891, speak with Steve.

Step - 3
Please follow any instruction given by Steve and make sure returned items are packaged properly and shipped with appropriate insurance & tracking.

Step - 4
BowSports will refund you within 30 days for the value of the original item, less any postage.