Delivery Information

Delivery Information

As a guide orders are normally dispatched within 2-3 working days (Mon-Fri), custom made items such as arrows etc. allow 4-6 working days.

Depending on order volume this can vary, so please let us know if something is very urgent.

We aim to process orders as they arrive, meaning first class or tracked services are treated exactly the same.

To find out when you will receive your order, you need to consider the order processing time and the shipping method you've selected, such as First Class or Tracked Delivery.

UK Mainland Delivery Schedule:

Once you receive an e-mail stating your order has shipped you should expect the following delivery times:

First Class Mail - 1-2 days

Allow up to 15 working days (mon-fri) under Royal Mails current delivery terms)

Tracked Delivery Services

Allow 24-48 hour (mon-fri) delivery service for mainland UK, 3-4 working days for most other destinations.

Shipping Costs:

Details of postage and or shipping charges are shown at the check out, our system calculates shipping costs based on the physical weight of your order, once packed if we are able to save money on postage, we will pass on these savings on to you.

All orders which total £50+ (before postage) only ship via Tracked Delivery, if you select first class post we will request payment for the balance to cover this service.

For international destinations our system still calculates costs, but due to restrictions placed by many carriers regarding size and weight of packages, charges can vary by location, in which case we will contact you prior to despatch to agree any changes in delivery cost.

Please Note:

We use the services of third party couriers for shipping, and whilst we make every effort to dispatch orders within our guidelines, we cannot be held responsible for any late delivery if couriers fail to perform as expected.

If a parcel does not arrive when you expect it, please don't hesitate to give us a call on 01902 791891, we can then contact the courier and let you know what is happening. Refusing delivery will incur extra costs which you will need to cover in full, unless we have made an error.

Regular Royal Mail services (including Recorded First Class) are not time guaranteed and whilst they can normally be expected to arrive within a couple of days, be aware Royal Mail can take up to 15 working days (mon-fri) to delivery 1st Class Items, for this reason we strongly recommend selecting a tracked delivery option.

Zone Charges:

Anything over 1kg tends to ship with Parcel Force as Royal Mail no longer take large items so please take note of the following information before entering Mainland UK as your delivery address as this will effect shipping costs.

The Highlands and Islands of Scotland -

Postcodes - IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE

Northern Ireland, Isle of Man and Isles of Scilly -

Postcodes BT, IM, TR21-25

Parcel Force also classify the Channel Islands as an International destination.

If your postcodes are listed above, please do not select UK Mainland as your delivery address.

International shipping :

Our system will also quote shipping for all other delivery destinations but due to restrictions placed by many carriers they not only go by weight, but also size. So depending on the items ordered, charges can vary by location, in which case we will contact you prior to despatch to agree any changes in delivery cost.
Most will ship with Royal Mail or Parcel Force World Wide.
To give you some idea of what you should be paying the following examples show a few products and their postage costs.

Delivery Guide:

Delivery Guide
  
Mainland UK
Europe
Small Item
4-6
5-15
Medium Item
6-10
20
Single Parcel(1.5-20 kg)
10-15
40-50
All orders with a value 50+ ship via a tracked service only.