General Info

Established in 1984, BowSports is a family based business that has helped introduce 1000's of people to the sport of archery.

Our sales staff are all experienced archers who are more than happy to assist you in finding the right equipment and setup to suit your needs.

With over 30 years’ experience and one of the largest showrooms in the Midlands we are best placed to service your archery needs providing everything under one roof :-

  • Free advice - we love to share our archery knowledge
  • Measure for draw length, arrow length and bow weight
  • String & Arrow making service (while you wait depending on workload)
  • Sales - large stocks, including all the major brands
  • Try before you buy (excludes arrows)
  • Free basic setup included on all bow sales
  • Coaching - 40 per hour, covering everything from shooting form to equipment set up
  • Draw Boards, Paper Tuning, Third Axis etc. we can do it all at BowSports and more.
  • Whether you choose to visit in person or shop on our extensive online site, we aim to give our best to all our customers.

    If you have any suggestions or comments please email us at: support@bowsports.com

    Terms & Conditions

    Information About Us

    This website is operated by BowSports Limited (BowSports, we, us, our), trading from Calibre Park, Laches Close, Four Ashes, Wolverhampton WV10 7DZ. Our VAT number is 559 5910 01.

    To contact us, please see our Contact Us page.

    General

    These terms and conditions confirm the legal terms (Terms) on which we will sell the products (Products) listed on our website (our site).

    Our Privacy Policy, Terms of Website Use, Delivery Information and Charges and Cookies Policy form part of these Terms and where applicable hyperlinks to this information is set out within these Terms.

    These Terms apply to any contract between us for the sale of Products (Contract). Please read them carefully and make sure that you understand them before you place your order. You should also print a copy of these Terms for your future reference.

    Use of Our Site

    Your right to access and use of our site is subject to our Terms of Website Use.

    How We Use Your Personal Information

    We will only use your personal information in accordance with our Privacy Policy. Please read this policy carefully and make sure that you understand it.

    How the Contract Is Formed Between Us

    Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.

    After you place an order, we will send you an e-mail to confirm that we have received it (Order Acknowledgement). However, this does not mean that your order has been accepted by us.

    Unless you cancel your order in accordance with our Cancellations, Returns and Refunds policy (see below) or we have contacted you to confirm that we are unable to accept your order, our acceptance of your order will occur automatically on the earlier of the date we deliver the Products to you or 7 days following the date we send our Order Acknowledgement e-mail. The Contract between us will only be formed at this time.

    We reserve the right to reject any order for any reason and no order will be accepted until payment is received in full for all Products and any related delivery charges.

    All orders are subject to stock availability. If we are unable to supply any of the Products that you have ordered we will inform you as soon as possible. In the event that an out-of-stock product is part of an order and we cannot contact you, we will send what products we have in stock, refunding the purchase price of any unavailable product where payment has already been made.

    How to Pay

    You can only pay for Products ordered on our site by debit or credit card. We accept the following cards: Visa and Mastercard credit cards and Maestro, Delta and Visa Electron debit cards and PayPal.

    Payment for Products (including delivery charges) will be debited from your payment card at the time of placing your order. This does not mean that your order has been accepted and, if for any reason, your order is not accepted or we are unable to supply the Products you have ordered a full refund will be issued.

    Price of Products

    The prices displayed on our site are largely the same as our in-store prices. However, we may offer different prices for Products purchased from our site to those in store. These prices may be higher or lower than in our stores and our stores are under no obligation to match the prices quoted on this site, likewise this site is under no obligation to match in-store prices.

    We take care to ensure that the prices of Products on our site are correct. However, due to the large number of Products on our site it is possible that, despite our best efforts, some of them may be incorrectly priced. We normally verify Product prices following receipt of an order and if we discover an error in the price of the Products you have ordered we will contact you to you to give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

    Please note that if the pricing error is obvious and unmistakable and could reasonably have been recognised by you as a pricing error, we do not have to provide the Products to you at the incorrect (lower) price even if we have failed to notify you that we do not accept your order within 7 days of our sending our Order Acknowledgement.

    The price of all Products includes VAT (where applicable) but does not include delivery charges. Our delivery charges are as quoted on our site from time to time (see Delivery section below).

    We have made every effort to make the information contained on this website as accurate as possible, we do not accept responsibility for any loss or inconvenience sustained by you as a result of acting on the information provided.

    In the event of a pricing error, BowSports will not be bound to honour any orders made at that price.

    We also reserve the right to make any adjustments to our pricing to take into account any increase in product costs or the imposition of any taxes or duties.

    If your item is not in stock, we will contact you to either back order the item or offer an alternative.If an item needs to be ordered and you do not wish to proceed we will simply request an e-mail to confirm your cancellation.

    Please Note:
    In the case of any back/special orders ...

    Once item(s) arrive in stock for you, we reserve the right to adjust pricing accordingly to account for any cost changes that may have taken place during this period, at this point, any price changes would then be notified prior to dispatch, so you can choose to proceed or cancel.

    Making a Purchase
    We have tried to make online shopping as easy as possible, Just browse our online catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "checkout" and you will be asked for a few details that we need to be able to satisfy the order.

    The contract between us

    We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.

    Acknowledgement of your order

    To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.

    Verified by Visa and MasterCard

    We accept credit card payments via our totally secure on-line facility. If you are an international customer, place your order and your credit card company will convert the transaction to your own currency.

    Please Note:

    (1) All prices shown include VAT and are subject to change without notice. E. & E. O.

    (2) Back ordered items will incur addition shipping costs if shipped separately to your original order

    Security:

    We've always worked hard to make sure that your online shopping experience with BowSports is safe and secure and never stop looking for ways of making it even better. That's why we use Verified by Visa and MasterCard SecureCode for our credit and debit card customer payments.

    You may already be using these services when you shop online. If so, just enter your usual password to complete your payment. If, however, these services are new to you, just follow the simple instructions when you are asked to register.

    Shipping And Handling

    Delivery charges are shown at the checkout, our system calculates shipping costs based on the physical weight of your order, once packed if we are able to save money on postage, we will pass on these savings on to you.

    All orders which total £50+ (before postage) only ship with tracked delivery services, if you select first class post we will need to contact you to arrange payment balance to cover this service.

    For international destinations our system still calculates costs, but due to restrictions placed by many carriers regarding size and weight of packages, charges can vary by location, in which case we will contact you prior to despatch to agree any changes in delivery cost.

    Mainland UK Shipping Guide:
    Small Items -
    Arrows etc
    Bows
    Small Targets
    Full Size Targets
    From - 4.00
    From - 4.50 - 10
    From - 10
    From - 10
    From - 20

    Generally most orders are shipped with Royal Mail, large or heavy packages will ship with a courier such as Parcel Force or FedEx.

    We suggest if you know you are going to be out, either to arrange delivery to a business or work address. Please note should you wish to arrange an alternative delivery address after we have shipped your order there may be a surcharge.

    If you wish to use your own shipping agent, please send us an email with all the details and we will organise your delivery through them.

    Delivery Schedule

    Orders are usually dispatched within 2 working days (mon-fri). However, some items are custom made to your specifications such as arrows etc.,so take a little longer.

    To find out when you will receive your order, you need to consider the order processing time and the shipping method you've selected, such as First Class or Tracked Service.

    We process orders as they arrive, meaning regardless of delivery option selected, including click and collect, online orders are treated the same.

    Please Note:

    We use the services of third party couriers for shipping, and whilst we make every effort to dispatch orders within our guidelines, we cannot be held responsible for any late delivery if couriers fail to perform as expected.

    If a parcel does not arrive when you expect it, please don't hesitate to give us a call on 01902 791891, we can then contact the courier and let you know what is happening. Refusing delivery will incur extra costs which you will need to cover in full, unless we have made an error.

    Regular Royal Mail services (including Recorded First Class) are not time guaranteed and whilst they can normally be expected to arrive within a couple of days, be aware Royal Mail can take up to 15 working days (mon-fri) to delivery 1st Class Items, for this reason we strongly recommend selecting a tracked delivery option.

    Click & Collect

    As an alternative to having your order delivered, you can now order anything online and pick up from our centrally located Wolverhampton showroom.

    Step 1 - Add your items to basket and head to checkout

    Step 2 - Choose Click&Collect (Terms)

    Next, allowing for the indicated despatch time, look out for an e-mail from us stating your order is ready to collect.

    Once you have had this e-mail, all we ask is that you bring along a copy of your internet order and your order will be ready and waiting for you!

    UK Mainland Delivery Schedule:

    Once you receive an e-mail stating your order has shipped you should expect the following delivery times:

    First Class Mail - 1-2 days (allow up to 15 working days (mon-fri) under Royal Mails current delivery terms)

    Tracked Delivery - 24-48 hour (mon-fri) delivery service for mainland UK, 3-4 working days for most other destinations.

    If for any reason your order has not arrived within the expected time, simply drop us an email and we give you the online tracking Number.

    Back/Special Orders


    If your item is not in stock, we will contact you to either back order the item or offer an alternative.
    If an item needs to be ordered and you do not wish to proceed we will simply request an e-mail to confirm your cancellation.
    Please Note:
    In the case of any back/special orders ...
    Once item(s) arrive in stock for you, we reserve the right to adjust pricing accordingly to account for any cost changes that may have taken place during this period, at this point, any price changes would then be notified prior to dispatch, you can then choose to proceed or cancel.

    Guarantee


    All products sold are brand new, unused and as supplied directly from the respective manufacturers and/or distributors. We do not sell second hand or used products unless clearly specified otherwise. No items are sent out on a "trial" basis.
    The warranty period between BowSports and the customer is strictly 12 month's from invoice purchase date, regardless of any warranty replacements.

    Returns Policy


    BowSports want you to be happy with your purchases, should you wish to return an item, we ask that you contact us within 14 working days of receipt by calling 01902 791891 and ask for Andy who will gladly assist.
    Under the Distance Selling Regulations (2000) you have the right to cancel the contract relating to your order at any time up to the end of 14 working days after the goods are delivered. Please note that some products & services are exempt, and cannot be returned after processing of your order has begun. Examples include goods made to your specifications or modified from the manufacturer's original specifications by your request. These include, but are not limited to, arrow shafts cut to your length, fletching of arrows and custom made bowstrings, items which have been used, installed, packaging defaced or are in a non-re-sellable condition as new also DVD's may not be returned if unsealed, unless found faulty.
    In the event you have an item(s) you wish to return or a faulty item still under manufactures warranty, please follow the steps set out below.
    Step - 1
    Download our simple Returns Form
    Step - 2
    Before sending anything, please call - 01902 791891, speak with Andy.
    Step - 3
    Please follow any instruction given by Andy and make sure returned items are packaged properly and shipped with appropriate insurance & tracking.
    Step - 4
    BowSports aim to process refunds within 14 working days, subject to meeting IN FULL all requirements as set out in our returns terms, less any postage.