BowSports strive to give all our customers complete satisfaction on your purchase.
Should you be unhappy with a product that you have received, please contact us within 14 days of receipt.
Importantly: Do not send anything back to us without speaking to us first!
Most items are eligible for return*, exchange/credit note or full refund within our Return Policy (see Terms & Conditions).
Eligible items must be returned in the exact condition as received, unused with all labels attached and in the original packaging
*Please note - that some products & services are exempt, and cannot be returned after processing of your order has begun.
Examples include goods made to your specifications or modified from the manufacturers original specifications by your request.
These include, but are not limited to, arrow and arrow shafts cut to your length, fletching of arrows and custom made bowstrings, items which have been used, installed, packaging defaced or are in a non re-sellable condition as new also DVD's may not be returned if unsealed, unless found faulty.
About postage costs (UK ONLY)
If your item arrived faulty or fails within 30 days, we will also refund your return postage costs*.
*Postage method must be agreed in advance, IN WRITING by BowSports.
If you send back items using a more expensive service, then we will not refund any extra costs.
How To Return Unwanted Goods
If you are returning eligible goods for exchange or credit/refund, please package your goods safely and securely and use the original packaging. There are a number of ways to return items back to us and we recommend the following options:
Return by myHermes ParcelShop:
MyHermes is our most suggested way to return items - Click here to book MyHermes ParcelShop
Benefits of using myHermes ParcelShop:
- Open early until late, 7 days a week for your convenience.
- With 92% of consumers living within 2 miles of a ParcelShop you are never far away from your local store.
- Use their ParcelShop finder to find your nearest store. ParcelShop Finder
- Avoid the queues with our quick and easy service.
- There is a total of 4,500+ ParcelShops throughout the UK.
Please Note: This service carries a maximum insurance cover of £20 per parcel. If the value of your return item(s) is greater and you don't take out extra cover, realise this service can only be used at the risk to you the sender not BowSports.
Return by Recorded Post:
If you are independently returning items we recommend that you use a reputable courier for larger goods, and Royal Mail (postal service) recorded delivery for smaller items.
Please Note: We are unable to accept responsibility for goods lost in transit on the way from you to us.
Independent Drop Off To Our Showroom:
In order to enhance our customer services any customer who is prepared to travel to our showroom for any of the following are welcome. Faulty Returns, Exchanges, Refunds & Credit Notes. Subject to T&C's below.
For all exchange drop-off returns, you will need to notify us of your return by email email@example.com
or by calling us on 01902 791891.
If you are dropping off your goods for exchange we will be able to process the exchange on the day (Monday-Friday between 10.00am & 5pm. (excluding Bank Holidays, Saturday & Sundays). If there are any stock issues on new goods we will process your return and forward the new items via our courier service.
If you are dropping off new goods for a refund you will be given a return confirmation slip and the return will be processed through our standard returns for refund process subject to our T&C's. Any faulty goods can be dropped off and left with us for inspection and forward to the relevant supplier for resolve. Please note: we are unable to resolve any faulty complaints on the same day as the goods are dropped off, our standard faulty goods return process applies.
Faulty Or Incorrect Items
In the event that your item has developed a fault or you have been sent an incorrect item, please contact us immediately. If you are a UK customer and your item has developed a fault within 60 days of the purchase date, we will arrange a MyHermes ParcelShop service at our cost.
Any faulty items that fall outisde of the 60 day policy are to be returned at the owners cost under CRTBW (customer return to base warranty).
Once we have received your faulty return, it will processed as quickly as possible and deliver your replacement item via an express service. Faulty items may be subject to inspection by the manufacturer and can take up to 28 working days for this process before any resolution can be made.
If the item you returned is not considered faulty through inspection, it is the customers responsibility to incur the postage cost to return the items back.
Please Note: All faulty items must be received back to us within the manufactures warranty period that is allocated to each specific product and no faulty returns will be accepted outside of the warranty period.
Transport & Labour Costs
Within the 60 day period we also include any labour costs, after this labour may be charged.
Items carrying a lifetime warranty to original owner, all transport and labour costs to be charged.
Customer Returns Form
BowSports is committed to the customer ease of use of our website and total efficiency. Please email firstname.lastname@example.org
or call 01902 791891 to request a returns form.
Returns Help and Advice:
Our returns team operate Monday to Friday from 10.00am to 5.00pm (Closed Weekends & Bank Holidays). To speak to our returns department please telephone 01902 791891.
Alternatively please email our returns team with any enquiries or help you require: email@example.com
Conditions Of Refunds
Upon receipt of your original order commencing the very next day, you have a 14 day period to notify us that you would like to return eligible* items for a refund. This period includes weekends and bank holidays. Please note, the refund policy only applies to the original purchase and does not cover exchanges that fall outside the refund Terms & Conditions. Exchanges that are returned within our exchange policy will be issued with a credit note less any postage charges that have been incurred by BowSports relating to the original request for exchange (exchanges are not a new contract of purchase).
Procedure Of Notification
You must notify us prior to your return by emailing firstname.lastname@example.org
Items returned must be eligible for a full refund within the guidelines of our Terms & Conditions. Once your email has been sent, items must be received back within 7 days for UK and European customers.
Please Note: This notifcation process is accepted by email only.
Terms for Return, Exchange, Credit Note or Refund
We offer a 14 day exchange or credit note return from the date of order. Any eligible* items you wish to return for size or style must be received back no later than the 7 days. Alternatively we offer a return for credit note which will be issued upon return to the value of the goods that can later be used to purchase goods within a time frame.
All items returned must be in the exact condition as received, unused with all labels attached and in the original packaging. Goods received back to us that are not in a resalable condition will either be returned back or possibly allocated a partial or full credit note that can be used to purchase any other goods within a time frame.